Act Fast Auto Glass

Windshield Repair & Replacement

Warranty Policy & Guidlines

Windshield & Vehicle Glass Products                                 

Installation Work:  Installation of windshields or vehicle glass products (except movable parts, sunroofs, and rear sliders) is guaranteed for as long as you own or lease your vehicle, except where damage occurs due to vandalism, accidents, impacts with foreign objects, theft, acts of God, self-inflicted damage, or leakage due to rust or body deterioration.  If rust is evident at the time Act Fast Auto Glass performs an installation, Act Fast Auto Glass cannot fully warrant the installation or vehicle glass product.  Please see our documentation stating Act Fast Auto Glass? limited warranty policy that is based upon the rust level.

Product Warranty:  Windshields and vehicle glass products (except movable parts, sunroofs, and rear sliders) are guaranteed for one year against pressure cracks and distortion.  The manufacturer's warranty is subject to a visual inspection by Act Fast Auto Glass to verify validity of claim.  Act Fast Auto Glass does not warrant or otherwise guarantee the installation of used parts, or the installation of parts not supplied by Act Fast Auto Glass.  OEM parts obtained from a dealer at your request, or due to product availability, are not warranted by Act Fast Auto Glass against defects, but may be warranted by the dealer that the part(s) was purchased from.  Upon request,  Act Fast Auto Glass will supply a copy of the purchase receipt so  you may inquire with the dealer regarding a possible warranty claim.

Windshield Repair

Windshield repair work is guaranteed for as long as you own or lease your vehicle.  If the portion of the windshield that was originally damaged and repaired by Act Fast Auto Glass cracks in the same place, Act Fast Auto Glass will credit the amount of the original repair against the windshield replacement cost, provided that the windshield replacement work is performed by Act Fast Auto Glass.  If the vehicle is insured by a comprehensive insurance policy, you must pay the deductible portion of the policy.  There is a chance that a chip or crack may become larger due to pressure that must be applied during the repair process, and you assume that risk when authorizing Act Fast Auto Glass to perform the repair.  If this occurs, Act Fast Auto Glass will not charge you for the repair.  However, Act Fast Auto Glass shall not be responsible for the cost of the windshield replacement.

Windshield Wipers

Windshield wipers are guaranteed for thirty (30) days from the date of installation against any manufacturer defects, when the windshield wipers are supplied and installed by Act Fast Auto Glass.

Movable Parts, Sunroofs & Rear Sliders

Installation Work:  Installation of movable parts, sunroofs and rear sliders is guaranteed for one year from the date of installation, except where damage occurs due to vandalism, accidents, impacts with foreign objects, theft, acts of God, self-inflicted damage, or leakage due to rust and/or body deterioration.

Product Warranty:  For movable parts, sunroofs, and rear sliders installed by Act fast Auto Glass, the original manufacturer's warranty (including any restrictions and guidelines applicable to the warranty) shall apply to all defects in material and workmanship that would render the product unfit for its normal and recommended use and service, except damage due to vandalism, accidents, impacts with foreign objects, theft, acts of God, self-inflicted damage, or leakage due to rust and/or body deterioration.  The manufacturer's warranty is subject to a visual inspection by Act Fast Auto Glass to verify validity of claim.  OEM parts obtained from a dealer at your request, or due to product availability, are not warranted by Act Fast Auto Glass against defects, but may be warranted by the dealer that the part(s) was purchased from.  Upon request, Act Fast Auto Glass will supply a copy of the purchase receipt so you may inquire with the dealer regarding a possible warranty claim.   

Motorhome Windshields

Installation Work:  Installation of Motorhome windshields is guaranteed for a period of one year from the date of installation, except where damage occurs due to vandalism, accidents, impacts with foreign objects, theft, acts of God, self-inflicted damage, or leakage due to rust and/or body deterioration.  If rust is evident at the time of installation by Act Fast Auto Glass, we cannot fully warrant the installation or the glass product. Please see our documentation stating our limited warranty policy that is based upon the rust level.

Product Warranty:  Motorhome windshields have no warranty against pressure cracks or distortion.  Act Fast Auto Glass does not warrant or otherwise guarantee the installation of used parts, or the installation of parts not supplied by Act Fast Auto Glass.  OEM parts obtained from a dealer at your request, or due to product availability, are not warranted by Act Fast Auto Glass against defects, but may be warranted by the dealer that the part(s) was purchased from.  Upon request, Act Fast Auto Glass will supply a copy of the purchase receipt so you may inquire with the dealer regarding a possible warranty claim.

Policies & Guidelines Applicable to All Warranties

All warranties provided by Act Fast Auto Glass are non-transferable.  Any and all warranty claims must be presented to, and authorized by, an Act Fast Auto Glass representative prior to any work related to a warranty claim being performed.   The warranties described herein are in lieu of all other warranties, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.  The remedies set forth in the warranties described herein shall be the exclusive remedies available to any person.  Act Fast Auto Glass shall under no circumstances be liable to any person for incidental or consequential damages of any kind.  No person has any authority to alter this warranty.

Vehicle owner responsibility:  The vehicle owner must provide evidence of the installation and/or repair performed by Act Fast Auto Glass, such as the original invoice.  The vehicle owner must also promptly contact Act Fast Auto Glass as soon as any issue with a repair and/or installation arises.  Failure to contact Act Fast Auto Glass promptly upon discovery of any such issue may void the installation and product warranties described herein.


Recent Photos

Testimonials

 W. Michael Stream

Master Chief Petty Officer, U.S. Navy (Retired)

I just wanted to provided a few words about your service. I had a windshield replaced on my ford F-150 this last Thursday; 30 July 2015 and the work done was absolutely outstanding. The two men who came and performed the job were very courteous, professional, and knowledgeable during the entire process. Removal, replacement, and clean-up were all accomplished within about 30 minutes.

The work was done professionally and quickly, they arrived on the job site exactly when I was told to expect them, there was no delay and it wasn't about being around for a 4 hour window; I was told what time they would be there and they were right on time and began the job.

I was very impressed with my overall experience with Act Fast Auto Glass and will be recommending you to all my friends and relatives.

Sincerely,  Thank you 

 Greg Mickle, Precision Body & Paint 

Staying up to date on technology is a constant process in all collision repair, whether it's glass repair or body repair. That's why we count on Jonathan for our auto glass needs - from small rock chips to total glass replacements. Thank you Jonathan for your great work!  www.precisionfirst.com

Wayne from Eugene

Was in Bend on vacation and Act Fast fixed my windshield same day and at a great price. He even showed up for free at my hotel!!!! Extremely knowledgeable and professional. The Windshield was flawless and actually better than before, turns out my old windshield had warps in the glass which made my wipers not contact properly. Highly recommend Act Fast.     

Kerrri N. from LaPine

I have used Act Fast twice and both times Jonathan was great. He came to my office to fix my windshield and was very fast. I've not had any problems with the windshields since he replaced them. He worked with my insurance company and I didn't have to do a thing. I would recommend Act Fast Auto Glass for fast and friendly service.

Sisters Customer

He came to my home in sisters. The job got done the next day after I called. So pleased my daughter had to go back to school in the valley. He was on time did a really nice job! I highly recommend him_nice young man take pride in his work!